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Contact Us

Here at Smartfares, we are always happy to help you with your travel needs. Please read below on how to get your questions answered.

1. Find answers and information on our FAQ page.

We know this page is very long and full of a bunch of information you might not need to know, so we’re making your life easier by including these Quick Links to the top 5 most frequently asked questions:

  1. Questions about the payment process
  2. How do I review/confirm my reservation?
  3. Where do I get my electronic ticket?
  4. How do I change or cancel a purchase?
  5. Is my child allowed to travel alone?

2. Send us an e-mail.

Submit an e-mail to the address: customerservice@smartfares.com with your contact information or use the form below, and we promise to respond within 24 hours.

Send us an Email.

Submit an e-mail to the address: helpdesk@smartfares.com with your contact information or use the form below, and we promise to respond within 24 hours.

First Name:
Last Name:
Email Address:
Subject:

3. Give us a call.

Smartfares Customer Support is awaiting your call. Please have your reservation number available.

Hours of Operation:

Monday – Friday: 8:30 am – 5:30 pm (PST)
Saturday: 10:00 am – 4:00 pm (PST)

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Registration as a seller of travel in California does not constitute the state's approval.