Testimonials

I had never even heard of you guys! I will definitely pass the word around.Your site was so easy to use and the customer service has been wonderful.Thanks for your help!I will try to find a schedule that works through your site first! Have a great day!

I would like to thank Patti for the help she provided in my case. When I contacted the Travel Support telephone service, she took care of me and the issue I had with the flight purchase. She was one of the nicest and most patient telephone operators I have ever spoken to. Not only was Patti exceptionally nice, she tried many solutions to my situation - she arranged a conference call with the airline, to make an example. It was refreshing to realize that being an online customer - a customer in fact - there was someone who really cared to take good care of me and would work their hardest to solve the problem. Patti listened to me and understood my frustration and questions. I can only wish that every time I call a company to make business with, I receive quality phone service which Patti provides.

To Whom It May Concern,

I found a great deal on tickets through the Smartfaress website. Due to a misunderstanding I ended up purchasing two sets of tickets for my trip. I called in to customer support in dire straits, being a student and unable to afford such a large unexpected expense. Carolyn immediately understood the gravity of my situation and asked me to email her the required information. Once she received my information she called Delta Airlines not once but twice to convince them to provide a refund. She really came through for me, above and beyond my expectations. She is a great asset to your company and has single handedly saved a future customer. Please extend my appreciation to her and forward this to her supervisor so he/she knows what an outstanding employee Carolyn is.

Hello Managers.

I asked Dolly to give me the contact information for her supervisors so that I could write you directly and tell you how wonderful I think she is. You are fortunate to have such a dedicated and talented employee. Dolly helped my friends and I book some complicated travel arrangement to Africa. She was thorough and patient in helping us put together our itinerary. When we ran into problems she went way above and beyond the call of duty in searching for alternatives. She spent over 45 minutes on the phone with me and remained calm through it all. To top it off, she called back the next day and expressed genuine glee that our reservation request went through. She took a personal interest. Her follow through was accurate and prompt. My expectations were exceeded. Unfortunately, it is not common to receive this kind of customer service today. Dolly is a jewel and I hope you treasure her. She is more than deserving of my praise. Kudos to Dolly!

Dear Linda's Manager/Supervisor,

I cannot begin to express how deeply thankful I am for all of Linda's wonderful support. She must be recognized and rewarded for it! My father and I had been having a difficult time reserving plane tickets. We were afraid that we had not been booked and that the credit card had been charged more than once. She not only made sure that this had not happened, but double and tripled checked for me. She even took the time to explain all the processes and what would have happened it the reservation had gone through, what she would have seen in the system, etc etc. Furthermore, she took the time (almost 40 minutes!) to walk me through the reservation process, wait for me while I spoke to my father on the other line about his preference of flights, help me find better flight options at a great price, and even change credit cards when we decided to use a different one. Linda was incredibly helpful, wonderfully polite and pleasant, knowledgeable, and flexible among other things. She has so many wonderful qualities that are vitally important to employers and their companies. I truly hope that the company recognizes how wonderful of an employee they have in Linda. Please take the time to congratulate and reward her for her wonderful efforts. I know I would. If you have any questions, do not hesitate to contact me. THANK YOU SO MUCH TO LINDA!!!!! Sincerely, Susy and Luis - Two extremely happy Customers!!! P.S. I will absolutely recommend this website and company to all of my friends and family. Such exceptional service cannot be passed up on!!!!

Hi Marci (to your management),

After the charge on my credit card account for the tickets purchase, Discover was holding over $3000 on pending authorization - funds which were not available for my use and also puting my account on an over the limit status. I called Discover and while they raised my credit limit, they did not take off the pending authorization. Marci was able to take some time out of her busy schedule to work out a solution and address the situation which was timely taken care off. Her patience over the phone is worth commending. I write to extent my gratitude for all your assistance and for the outstanding service your company has so far provided notwithstanding some minor huddles.

I was presented with a difficult and frustrating experience after many hours of computer time trying to book a series of flights in and out of Lisbon Portugal. After successfully booking the needed flights I later received a email message that the booking could not go through and was advised to call the San Diego number.Patti picked up the call and I wish to commend her and the organization for helping me through the process of successfully getting my flights rebooked. She was calm, pleasant and represented your organisation in an admirable way.Thank her again and thank you.

I am currently a soldier in the US ARMY and just want to say that I greatly appreciate the quality customer service I received from Erica today. She helped me with my credit card issue quick and professionally. She is truly an awesome asset to your company and I felt it was the only kind thing to do in thanks for again, some of the best customer service I've received in a long time. I look forward to doing business with your company in the future, if the rest of your staff is a awesome and professional as your Erica. You will definitely have a long standing customer from here on. Thanks again for the opportunity to express my thanks and gratitude.

Hi There,

I just wanted to write and let you know that I have been working with Cheryl to resolve an issue regarding an on-line purchase I made in December. I was unable to purchase insurance for my ticket, and Cheryl was serving as the liaison to Travelguard on my behalf. Cheryl went to great lengths to solve the problem and kept me posted of the progress along the way. It has been a pleasure to work with someone who is so helpful an responsive, and I thought you should know what an asset she is to your team.

Heather:

I want to thank you so much for following up on this matter for me. So many times someone drops the ball and the customer is just left hanging. It seems to be the rare, exceptional side rather than the norm where someone follows up on a problem and actually does what they say they will do. Happily, I got one of the exceptions. I faxed the form back yesterday. Hopefully it is in the process of being taken care of. Again, I want to extend my thanks to you and your "Manager" for taking care of this matter in a professional and timely manner.

Dear Smartfares,

Just sending a comment on how happy I have been with your services. I called yesterday frantic because I had book a wrong time. I spoke to Heather and was greeted with patience and courtesy. This morning I spoke to Marcie and she too was very patient and understanding. Thank you for being so efficient. I have appreciated it very much.

Please accept our acknowledgement for DOLLY O. as she was certainly exceptional in dealing with our air fares this morning. I had booked 4 different air fares from Edmonton, Canada to Orlando, on to the Dominican and then to Aruba and back home. It was later discovered that we needed to delay the trip by one day and new arrangements had to be done. I called the office and spoke with Dolly, she was very patient and caring about my changes and within 2 phone calls she had re-booked to our specifications. Also she was very polite and helpful. Thanks to people like Dolly whom does a wonderful work for you and she should certainly be commended. This is the first time we have booked on line and I must admit I was a little nervous about all of this, but Dolly made me feel at ease.

I would like to a commend April for her excellence in customer service. I had spent 3.5 hours the evening before on the phone being bounced between two airlines. Neither airline was taking responsibility for the issues at hand. Needless to say by the next morning which was 3/13/08 I was functioning on about 3 hours of sleep. I was extremely upset and concerned with the situation. April was very positive throughout the day and kept me informed even when the answer wasn’t yet helpful. The resolution took place that evening with Patty’s assist at approximately 4:45. She should be commended for her excellence. I later checked my emails for which I had sent one to the support help desk with instructions to take care of myself with the airline. So I was grateful to have someone assist me with empathy at that time.

April's Supervisor:

You may or not know what a special employee in APRIL!! Without going into detail, I had a very severe problem with a ticket I purchased thru delta.com. I have been on the phone for 2 days with many people, who were sympathetic to my dilemma, but said nothing could be done and that was it. I tried again for the second day and was so blessed to get APRIL. She not only listened to me, but took the time to find out how all this happened, so I would know what happened. She even worked on her lunch hour, called me back with the problem resolved. The irony of this is that I went to your website, because that's where I purchased it. NOT SO. But she still took the time to help me. You can be sure my next trips will always be thru Smartfares.com, because of APRIL. Please give her a raise or bonus-she is worth every penny you pay her and I will pass this on. It has renewed my faith in the human race, which I had just about given up on. Thank you for having her answer the phone @10:00. She is the one I want answering that phone any time of day.

To whom it may concern,

I have just had the pleasure of working with one of your agents "Heather". We had a concern with our travel plans to Italy and she researched the schedule and took care of the problem. She was very knowledgeable and friendly and make a hard job look easy. Thank you for having people like Heather to help and work with us.

Hello Team I am so very happy. My wife just informed me that we have a reasonable resolution to our issue. You have gone way above and beyond my expectations and I will ALWAYS look to your service in the future. Again, this was my and my wife's problems, not yours, and you have really made my day. Please feel free to use this email for any reference you may choose.

Dear Dolly,

You my dear are AWESOME!Thank you again for all your help in a tough situation. I appreciate the extra effort and time and care, you took in your customer support efforts. Many would not have done the same.Sincerest best wishes

This is my first time booking tickets online, and it has been rather nerve racking. I look forward to your continued support, and would like to thank one of your customer service representatives, Cheryl, for her patience, understanding, sense of humor and reassurances when I called in a HIGHLY frustrated state. She deserves a raise or promotion or both!

Dear Travel Support Manager,

Today I worked with your agent Cindy T. I want to let you know what a wonderful service she provided me. Cindy was so nice and helpful. She checked and rechecked reservations so that my mother and I would get the best flights.It was such a joy to work with Cindy! I wanted to let you know that she gives GREAT CUSTOMER SERVICE!!!!

Dear Sir/Ma'am,

I was deployed recently and while deployed I bought my mother a ticket to go to the Bahamas’. Unfortunately, the airlines kept changing the times/dates and made it impossible for her to feel comfortable going. I called Smartfares expecting to be on the phone for hours and I was on hold for only 2-3 mins and Amy got my call. I explained to her what happened and she said she would do her best to get a refund from the company or get me a credit. She told me that there would be fees that would be deducted, but at least I would get something back. After about 5 mins of talking she said that she would email me and tell me what happened. Today I got an email from Amy, telling me that I was getting my refund. That simple. I did not have to contribute a limb or have my cell phone surgically removed from my head (from having to talk about it for so long). That was CRAZY easy. I really appreciate the help that she gave me. She did an ABSOLUTELY great job, and I will be a faithful customer to Smartfares.com. Again, THANK YOU!!! I appreciate all the help I received!!!!!!!!!!!!!!!!!

To Whom It May Concern:

You have a wonderful associate by the name of Carolyn (I never caught her last name), who was a tremendous help to me since ATA declared bankruptcy. Not knowing what to do or where to turn for help, I called your agency for assistance in either replacing tickets or getting a refund. She worked with me and American Airlines for three days trying to resolve this issue. I don’t know about American Airlines, but the issue was resolved to my satisfaction. Carolyn made sure we are going to be there, and whenever I plan future trips, I will be sure to use your sight. You have a wonderful asset to you company with Carolyn; she is very patient, intelligent and willing to go above and beyond the call of duty!Thank you so very much!

Just a little update here, concerning "the trip". I'm usually very skeptical about everything internet with bad experiences galore but, this has got to be the first really positive thing to happen in a long time. Wow, everything happened without a hitch. I work in the industry as an airline pilot and with so many legs to this trip, I thought, "my god, so many chances to lose the luggage, miss a flight, or even, as in the case with Alitalia on the verge of closing, to be stranded" But, no, a very beautiful trip and, again, thank you...

Hi,

I am just writing to let you know that I had the pleasure of having Cheryl answer my call when I had to make changes to a reservation that was made. She was pleasant, helpful, and a breath of fresh air. It’s a shame that phone support people cannot be more like her. GIVE HER A RAISE! And tell her that I said thank you once again.

Hi,

I just want to recognize and thank "Cheryl" at Smartfares.com for her assistance this morning! We had a mess with a reservation for Aeromexico. We went to the airport with our online flight paperwork and didn't realize we needed, (or even had) paper tickets. We'd made the reservation months ago through Smartfares.com. We moved to a new house and blah, blah, blah. Anyway Cheryl spent time and helped us with the Aeromexico people to get us rebooked! We realize this was our fault and so much appreciate all she did. Kudos to Cheryl!

Hello,

I wanted to drop a note to the manager of TONY, one of your excellent travel agents. I was new to your website and had not heard of Smartfares. I was very cautious to do business with a new company on the internet and decided to call your office to talk to a live person to help with the validity. My concerns were immediately swept away when Tony answered my questions and patiently helped me through the process. I felt so at ease talking with Tony that I asked him to handle my entire, confusing, travel arrangements. He went the extra mile to coordinate my minor son’s flights, which were different than mine and his dad’s, even to the point of assuring our seats were booked properly so everyone was sitting where and when they needed to be at 3 different points.The process was confusing and attention to details was imperative, which Tony handled magnificently. I would highly recommend not only Smartfares, but Tony Amato, personally to anyone for their travel needs. He is a valued asset to your organization and I appreciate him taking the extra steps to make our arrangements a pleasant experience.

Dear Greg,

Thank you for resending Manju’s tickets. Please forward my email on to your supervisor if you have one. You touched me with your kindness during a very difficult time for our family we are so happy we did business with you. Thank you for working with us.

Best wishes.

Attn: April’s supervisor,

I wanted to let you know of the excellent service I had this morning from April (ext. 1111). We had a problem with our reservations for flights tomorrow. It resulted from Frontier Airlines bankruptcy in their service from Los Angeles to Cabo San Lucas. Also, our names were incorrect on the original tickets because I completed the information on your screen incorrectly because it was jumbled together and confusing. I was not aware of the problems until I went to confirm our flights last night.As you can imagine, I had a sleepless night. Anyway, because of April’s professionalism and her efficient handling of the issues we are all confirmed to travel tomorrow again.It is so wonderful to have a customer service person who truly knows the importance of “customer service”.Please commend her for me and for Smartfares, as well. She was a blessing for me this morning. We have used Smartfares several times in the past and have referred friends to you as well. I want you and April to know it is because of April’s care that we will continue to do so.My heartfelt gratitude,

You are fantastic!!! Thank you sooo much Heather, it’s the small things in life, that make a Huge difference in one's and others life. What you did is very much appreciated. Many blessings and joy

I just wanted to appreciate your employee I called the number on the web page, and James helped me find a flight in no time. There was a problem with the reservation and he told me he was going to call me the next day, which he did- and he solved the problem. He found another reservation for the same price, and he always got back to me in a very professional and timely manner. I have to say that I never had such a nice person over the phone that dealt with travel. I just wanted to share my happiness to see there are professional and respectful people out there.

Thanks James, you made my day!

This is just a thank you for making my 82 yr.old mother’s flight the smoothest she has ever had. She has been traveling for 60 yrs. and has never experienced a better flight. A wheel chair was waiting at every terminal and everyone involved was more helpful than any other airline. Again thank you for making her flight experience so exceptional!!

I would like to thank and commend Cindy for efficiently and pleasantly correcting a booking error with Olympic Airlines. I very much appreciated her calm and reassuring manner after I had got a brush off from the airline itself. I would certainly recommend that people do business with you.

To Whom It May Concern:

I am writing to let you know about an excellent experience I had with one of your employees today. I had the pleasure of speaking to Cindy this afternoon, and I was quite impressed with her cordial nature, her professionalism, and her expertise. She was very patient in answering my many questions, and was truly a cut above most people I deal with on the phone in the travel industry (or any other industry for that matter). It is my view that Cindy should be commended for a job well done. I have a great impression of SMARTFARES, and she is largely responsible for my perception. I thought you would want to know that you have an exceptional employee in your ranks.

I want to take this time to extend my heartfelt thanks to you and your company for "going the extra mile" for a decorated Iraq war veteran. Your kind expression of appreciation and support for the military service of Sgt. Derek Hollcroft, and all those who serve our great Nation, demands our gratitude and great respect. We are so proud and happy to be able to honor Purple Heart Veteran, Sgt. Derek Hollcroft, U.S. Army on this Memorial Day, as he will lead the parade carrying the American Flag. Without your hard work, assistance, and generosity, this would not have otherwise been possible. My sincere thanks,

I just finished booking a complicated multi-city itinerary throughout the Asia Pacific region with your representative, Dolly, and wanted to let you know what an outstanding job she did for me and how appreciative I am of her time and dedication. She spent nearly an hour with me working to get everything right and confirming details several times. This woman deserves recognition from you and from me. If you tell me where to send them, I'll have flowers delivered to her....I'm that impressed and thankful. I don't write letters like this often but Dolly deserves a formal thank you.

I would like to commend Cindy for her tremendous efforts in walking me through booking airline tickets to Barcelona for this fall. Being a first time user of Smartfaress.com I needed A LOT of help!!!! She clearly answered all of my questions, gave me some great advice, and then happily booked my flight. She returned all of my calls immediately and was always VERY pleasant.

Good day,

I was having great difficulty booking a trip for my study abroad in Qingdao, China. Olivia helped me from Sunday night until Thursday to help me book a flight at a great price. Promote this woman immediately! This is the caliber of employee you should trumpet, and raise to a position of decision making. She is a great example of knowing how to deal with a customer who is in great need of assistance in a hurry and on a budget. Her help was seamless and did not falter. I want you to thank Olivia very much on my behalf and if I could I would send her Chinese for lunch. Take care and give her a raise.

Yesterday, I received memorable and notable support from Erica. She called me while I was en route returning home from a day trip to Quebec City. My trip to Gaungzhou booked through Smartfares had changed drastically causing a misconnect on one end and a very long layover on the other end. This info was sent to Travel Support NOT to me. Even though she was quite busy, she took the time to conference me in with Delta, with whom the overall ticket was written even though the overseas trip was a code share and the domestic was a competitor. Erica stayed with me and the issue until we reached the Refund desk, where I decided to hold off any decisions until I got home that evening. Just wanted to let you know. Air travel is a difficult business to be in right now -- for travel agents and travelers, alike. Agents who have reserves of experience to fall back on are treasured. Hope you, as managers, appreciate that too.

I just wanted to let you know that I was very well served by one of your employees, Erica. About a week ago, I made a terrible mistake when I booked reservations through your company because I booked them for exactly 1 month too early. I realized it early the next morning and called to see what could be done. Erica at extension 1134 answered the phone and was more than helpful. She had a beautiful attitude and I feel went the extra mile helping me get my problem resolved. Her voice was uplifting and cheerful and she did what it took to get my problem resolved.I am a manager at my job and I feel that companies need to know about the “great” employees who go beyond “just doing their jobs”. She deserves some “kudos”.

I wanted to give kudos to Carolyn for being so helpful when I needed help changing my flights to Michigan. She was very concerned, and also helped me to get the best rate for my change. Her responsiveness was greatly appreciated; you should have more employees just like her! Thanks, Carolyn!!!

Hi,

Would like to extend my thanks to all the staff for the excellent customer service I have received, in particular Myia who assisted in resolving a lost ticket issue.

I recently used your services to fly my wife and infant son to the Philippines from Los Angeles, CA as my wife's mother unexpectedly passed away. A death in the family is hard enough to deal with, so you don't want any extra burden when it comes to travel details. To make a long story short, my wife had to extend her stay beyond what we had originally planned due to funeral and burial arrangements. Your agent, Cindy, was extremely helpful and sensitive to our situation. Through separate conversations over different days she remembered us and our situation as if we were old friends. She put genuine concern in our changing travel plans and got our tickets extended even while dealing with one of the most unpredictable airlines out there, Philippine Airlines.Cindy should be recognized among fellow associates, and her efforts should be rewarded. Thank you for helping our family!

I just wanted to send a quick note to let you know how delighted I was in dealing with your employee Erica. Erica resolved my situation quickly, easily, and efficiently. I have never used your company before but with this type of service I will definitely keep it in mind and mention it to others for traveling.Thank you once again

Hi I was looking if you guys have a Survey but i guess you don’t, the reason is because I’ve been booking with Orbitz all my flights and to be honest they had some technical problem with my booking and then i saw your website and i saw you guys have a good rate so I was like ima try Smartfares now and I was scared in the beginning and you know i was shocked from the customer service because Orbitz should learn from you guys I spoke to PO and she was very nice very helpful and professional too I just want to thank you for this excellent customer service.

ATTN: MANAGEMENT STAFF

My name is Randolph. I booked my flight last week (Thursday, July 3, 2008) with your Company and had the pleasure of dealing with one of your customer service reps by the name of Erica (I don’t have her last name). I just wanted to write as I cannot remember having such a pleasant experience in dealing with a customer rep as I had w/Erica. She was GREAT. Pleasant, responsive, and really went out of her way to assist me. I wish that every time I called a company and dealt with one of their representatives, that they would be as great as Erica was to me. I hope you realize what an asset she is to your company, and If I ever book a flight through your Agency again, I’m going to be sure and ask for her.

Dear Smartfares,

Please accept our sincerest appreciation for going “the extra mile” for my wife and me.I was very pleased to have found a very good fare on your website for my wife to visit her elderly mother in New Zealand. Apparently, I messed up and switched her first and last names when I made the reservation. When we realized the problem and the significance of it, we were quite panicked understanding that my error rendered the non-refundable tickets unusable. We spent several anxious, knots-in-stomachs days trying to figure out how to get Jenny to Dunedin. After several calls to your office and Air New Zealand, I got a hold of Cindy Taylor. Though I am sure Cindy has to deal with distraught and upset customers all day long, she was patient, courteous and helpful. She made a call to Air New Zealand and found a way to help us out.Thousands of thanks and kudos to Cindy. Please take good care of her. Be assured that I will be extra careful making reservations in the future, but if I have any problems, I hope that I can get Cindy on the line to help me out.Again, thank you very, very much,

To whomever gets to read these Kudos letters,

I do hope they get to the ears of the right people. My name is Stuart MacDonald and I was fortunate enough to speak to an extremely helpful staff member by the name of Cheryl. I hope I spelled her name correctly. I'm writing this message for a couple of reasons. First, I am very happy to have been able to purchase my air tickets to travel back to China, where my wife is from, so she can see her family again. As you know, tickets are expensive for this destination and I was able to find a small time window where these tickets were affordable. If I was unable to acquire these tickets, the cost would have been prohibitive and my wife and I would not have been able to get back for a visit this year and who knows when with the cost of everything going up. For this I am very happy. Second and more importantly was the assistance of Cheryl. I do believe that without her help, I most likely would not have been able to purchase these tickets. I am aware that time frames and what could be called acceptable effort on the part of the Travel Support staff when assisting customers are monitored. I'm writing this note to recognize the tremendous effort put forth by Cheryl. I know she went beyond what could be considered a reasonable time frame with me and her efforts went well beyond. I only want your management to know that employees like Cheryl are hard to find and should be appreciated for what they bring to your business. It was a pleasure dealng with her and to tell you the truth, I wasn't sure she was going to pull it off because of some complications with airline cohesiveness, but she did. Now, after all this long windedness, I can only say thank you very, very much Cheryl for all your help and you will definitely have a repeat customer. Best wishes and thanks again.

I just want to give credit to someone that works for you by the name of Erika....I am just a Mom who had made reservations for her son and some friends and had some troubles. Erika was really a life saver and did her job to the best that she could and really saved me from troubles with my son and his friends. I want to thank her more then I can say and let you know what a good employee she is.....she really did her job..... Thank You so much

Dear Cindy,

My husband and I wanted to thank you for your help with our travel plans earlier this week. Not only did you find the flight that we wanted, but you also went above and beyond the call of duty to make us feel comfortable on the flight. You gave us seats together in a place that you recommended for smoothness, since I often experience nausea in flight. We are certain that our travels to Spain this fall will be all the more delightful because of you, and we are most grateful.

Amy, the customer service representative was very helpful, patient and kind in answering questions concerning my reservation. Keep up the good work.

Dear Madam/Sir,

I'd like to express my deep appreciation with a service provided by your associates, April and Cindy S.They are not only excellent professionals but very kind and supportive persons who helped my family and me in very difficult and stressful situation. You must be proud to have such an exceptional staff. Thank you very much and best regards.

Dear Olivia,

I am so impressed of the service that you gave me and if I have to kiss you I will but it is impossible. I just want to let you know that I greatly appreciate your excellent thoughtful way of dealing customers that really need assistance. You are the best and I hope I could do business with you again. May God bless you and I love you!!!!!

Hi, I would like to grade the support I just had from Dolly. After so many phone calls, she promptly resolved my problem in one step. She deserves a grade A, employees like that make a huge difference in achieving client satisfaction. Thank you very much.

Heather,

Thank you so much for your help. Your kindness, compassion and professionalism is such a blessing to our family. I will never forget you and many prayers will be sent your way. Take care. God bless you and yours.

To Whom it May Concern

–Just wanted to let you know that my interaction with April left me feeling honored and totally taken care of. She is BRILLIANT.

Cindy, Again, thank you so much for your creative and fair solution to my need to cancel my trip to Italy this October. I think your customer service is outstanding! I met my fellow travel companions this weekend, and you got a “round of applause” for the solution to my situation. I very much appreciate the full refund and will apply it through Smartfares when I am better next year. Julie

To Whom It May Concern;

Today I purchased my tickets for Ghana. I am a missionary and I go to many third world countries. I have tried for several weeks to get our flights booked online and even tried over the phone. Finally, today I got Tony and he helped me for a long period of time on the phone. Answering all my questions and checking other scenarios for the best price and availability. I will use Smartfares again, only because of this young man and his determination to help me. That is service in the best way!

Tony explained to me the travel alerts and security issues but was still able to help me. I truly appreciated him and booked 3 flights.

To Carolyn, Thank you for your special efforts in helping me with my reservations. Special people like you are very few.

Patti,

I want to thank you for working with me on this. I really would have much preferred the ticket I tried to purchase through you, than the one I ended up with. Thank you for taking the time and effort to fix this and I will use your company's services in the future.

I recently made reservations through your site for travel to St. Petersburg, Russia. But due to unexpected changes, I found I needed to travel to another location. But on the third time, I was fortunate to speak to a customer service representative named "Dolly". She was very patient and helpful and even stayed beyond her shift time to make the changes necessary to get us where we needed to go. She took time to read 11 pages of airline policies to find the necessary information for me. I trust that there are other "Dollys" there and will consult your site for any future travel. I personally expressed my appreciation for her help but please make a point to commend her through your corporate structure. She certainly deserves it.

We are writing this letter to commend the fine service we received from Mary, one of your customer representatives/travel support team. We had an unusual and complicated change of plans for our vacation. A sickness in the family necessitated a switch from travel plans to South America to travel plans to Europe. Mary was a real trooper in accommodating all of the complex changes required. She was very patient and understanding. She also very carefully explained all of our options and walked us through all of the twists and turns necessary to make the changes. We also enjoyed her personable attitude and great sense of humor. We asked if she could be “adopted”, but, alas, she said that that was not an option! I know that working with the public can be difficult at best. I am sure there are many days when your people go home shaking their heads, but we want you to know that we appreciate the fine service we received. Because of that extra attitude and attention, we expect to remain loyal customers. Needless to say, we will be telling our friends about the great service we received. You should be proud to have people of this caliber working in your organization.

I want to thank you for all your help! I have no words to express how thankful we are. I will definitely plan all my vacation with you and recommend you and your company to everybody. Once again thanks for all your help!

To Whom It May Concern,

Thank goodness there are still customer service call centers for those of us who are technologically challenged! Cindy took my call, she was courteous and polite. She explained that there was a cancellation fee that could not be reversed. She kept me on the line while she helped me rebook the flight with the correct information. What impressed me most about Cindy was not only her cordial and professional manner, but her follow-through. She left no loose ends for me to run into problems later. She took the time and had the patience to see that everything was completed exactly as I requested. I worked in customer service before and I know how challenging it can be. While Cindy provided better service than I expected, she made it seem like it was no big deal. It led me to believe she is probably this thorough and thoughtful with everyone.

With yet another great experience, I'll be back to your website the next time I have flights to book. This time it will be for both the great prices and the great customer service.

I would like to take this opportunity to tell you how happy I have been with the support given to me and my "completely botched by Air India" itinerary. Multiple schedule changes (including changes of class from business to economy!) by AI and their ending service to LAX caused my itinerary to be completely unworkable. Throughout the entire fiasco, Myia gave me the email support that made me smile even in the face of multiple problems. Her handling of the entire issue including the ultimate refund was exemplary. I commend your choice of staff.

Hello! I just wanted to say that I really appreciate how helpful Cesar was today when i called. He was super nice and very understanding. This was such a great experience (with customer service).... I am just blown away with how nice he was! Thank you so much and happy holidays J

Hi Mary,

Thank you so much for the quick turnaround on my request and your very professional service. I work in the employee recognition industry (yes, there really is such a thing) and your work was definitely worthy of praise.Thankful customer.

I have used Smartfares.com for all my travels they have been amazingly tentative to me it wasn't back in 2007 but I've been loyal to them for all of 2008 and I book all my travel needs through them. I have never had an issue reaching a travel agent nor have they ignored my emails. I'm not certain if they came under better management but what I can say is since Feb 2008 I have never had any issues with them. Recently they revamped their entire site and I will be dead honest I have never seen a better more usable design; they went from this cluttered mess to a slick beautiful design Congratulations to the design team.

Salutations

Your representative, April, offered me the absolute BEST reservations help I have ever had. I am a really big traveler and have logged many miles in the air, so this is saying something big! April truly deserves kudos for planning a trip to New Zealand for this Christmas season. She is very much “in the know” when it comes to the South Pacific travel. April could tell me how much time is required to go from one part of the South Island to another...rare, indeed! She helped me, candidly, in deciding on our schedule and mode of land transportation, once we arrive. Having one willing to listen to a client’s concerns, creatively overcome the obstacles inevitable in travel planning, and be so very pleasant in doing so is…rare, indeed! She called me back promptly when she had agreed to in order to confirm plans! Usually, one never hears back from the person “on the other end” who agrees to call back! In short, you have a jewel of Customer Service Rep. in April. Thank you for providing such an informed and lovely travel expert.

I just wanted to let you know I was very happy with your company and had only good experiences dealing with customer service. I will definitely be using you again and recommending you!